Frequently Asked Questions
We, Aryamond Singapore Pte. Limited (Aryamond), a Singapore-based company is in the business of cutting-edge technology of lab grown gemstones and fine jewelleries. Aryamond is the sole worldwide licence user of DIAMOND2 trademark and manufacturer & distributor of Diamond2 jewelleries studded with Diamond2 gem(s), the gemstones are created with proprietary patented technology at our state-of- the-art laboratories.
- Global Headquarters : Aryamond Singapore Pte Ltd. 16 Cove Way Singapore 098211
- India : 493 Udyog Vihar Phase III, Gurugram, Haryana, 122001 India
- USA : Suite 2117 International Gem Tower 50W 47th Street New York, NY 10036 USA ( Currently not operational)
- Hong Kong : 19/F Ashley Nine 9-11 Ashley Road TST, Kowloon Hong Kong
- Middle East : 400 M2 Warehouse A2-009 P.O. Box 513250 SAIFZONE Sharjah U.A.E.
Our DIAMOND2 jewellery is currently made in India and Hong Kong.
DIAMOND2 gemstone studded jewellery is sold in white gold, yellow gold and rose gold in 18kt/14kt purity.
No, you cannot get the jewellery in different Gemstones. Also, You cannot get jewellery in different metals not offered by Aryamond.
Yes, all our jewellery is certified by GIA experienced/certified gemologists. All jewellery sold carries a certificate that covers all necessary details of the jewellery and gemstone(s) including the image.
Yes, we offer 12 months Limited Warranty. Please refer to warranty policy for details.
No, we only sell jewellery from our catalogue.
Yes, please call customer care +65 (800) 4922522 or write to us at customercare@diamond2.sg regarding same and we will send you an E-certificate on your registered email.
Yes, please check on our website if your country is on the list where we are operating and if we can ship our products there.
You can shop as a guest on website if you do not want to register on this website. However, we strongly recommend that you register on website as it makes your checkout faster, allows you to track your order, save products that interest you to a Wish list (which you may access at a later time), exclusive promotions and provides a better shopping experience. If you would like to register, click the link.
Please click here to reset your password.
You can do it from the email itself or please mail to customer care at customercare@diamond2.sg.
No, currently we don’t have any loyalty program.
We understand that your privacy is important to you and we respect that. We share limited and relevant info with 3rd parties to service your order. However we have contracts in place to ensure they don’t misuse the data.
All jewellery is certified and it carries a limited warranty & certificate of authenticity card.
You can buy DIAMOND2 jewellery through our website and store.
Yes, we have a physical Diamond2 store at Diamond2, Aryamond Singapore Pte. Limited , 435 Orchard Road, Wisma Atria #02/06-07, Singapore 238877.
Yes, you will get the confirmation on email/mobile you registered with us.
You can cancel the order before the dispatch of the product from your account.
You can call our customer care +65 65189840 or email to customer care at customercare@diamond2.sg.
Yes, depending on the market conditions/company prices might change from time to time.
You can get in touch Customer care for the same.
Yes, it will come in an attractive packaging, gift wrapping available on request. Some special packaging are also available on charge basis. Please contact customer care for details
You will be notified once it’s back in stock Or you can call +65 65189840 and place an order to our Customer care.
Payments can be made through credit cards, debit cards, international cards and wallets.
We use secured and reputed 3rd party Payments gateway for all transactions and the company doesn't store any information related to credit cards.
We don’t offer any financing as of now.
All your orders will be billed in SGD.
Please check on our website if we ship to your zip code.
It’s free within Singapore.
Currently all our items are shipped through courier - DHL.
You can track your order on our website.
You can change the address before items are dispatched. Please call customer care.
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, unaltered tags, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to return policy for details.
These are the steps to be taken to return the product:
a) You can log in your account section and in order history can request for cancellation
b) Fill the return form, give in your address, reason for return and confirm the same.
c) After your request is processed, we will arrange for the pickup. Or you may call our customer care and they will help you with the above steps.
We at DIAMOND2 will arrange for the return shipment to be collected and you do not need to make any payment for the shipping within Singapore. If any return outside Singapore, shipping charges are paid by the customer.
Please call our customer care number to initiate product return. Please ensure that gift items which are intended to return must be in complete, unused and original condition, including the original packaging without removal or damage to the attached tag with products, original warranty certification and proof of purchase (if available). Returned items must show no signs of use, wear, or abuse.
You can return the product unused and in the same condition as you received it, in its original packaging, unaltered original tag attached with the products along with the invoice (if available) for a refund.
7-10 working days.
Yes, you can track the status on the website.
Please refer shipping policy on the website.
You may clean DIAMOND2 gemstone with mild soap and water using a soft cloth.
The Limited Warranty on authentic Diamond2 jewellery is valid for 12-months from the date of purchase.
Aryamond 's Limited Warranty covers against defects in the material and workmanship in the Diamond2 jewellery (12-month limited warranty) from the date of purchase. It does not cover damage or defects as a result of or related to misuse, abuse, accident, loss or theft of your Diamond2 gem(s) or jewellery piece.
